Privacy Policy

1. Who we are

The Pandit is a trading name of A PANDIT LIMITED, a company registered in England and Wales (company number 15009042). Our registered office is Office 5 Phoenix House, Rosslyn Crescent, Harrow, HA1 2SP.

For UK data protection purposes, A PANDIT LIMITED is the controller of personal information handled for enquiries and bookings.

2. What information we collect

This website does not have a contact form, account area or online payment system. We only collect information in the following limited ways:

• When you contact us: your name, phone number, message, ceremony type, preferred date, location or postcode, and any details you choose to share.
• When a booking is arranged: the agreed ceremony details, address or venue, fee/payment records, and practical notes needed to provide the service.
• Website operation: technical information handled by our hosting provider, such as IP address, browser type, device information and security logs.
• Cookie choice: a small browser storage entry remembers whether you accepted or rejected analytics.
• Optional analytics: if you accept analytics, Google Analytics may collect page views, approximate location, device/browser information and similar usage data.

Ceremony details may sometimes reveal religious or family information. Please only send information that is needed to answer your enquiry or arrange the ceremony.

3. How we use information

We use personal information only for practical business purposes:

• To respond to enquiries by phone or WhatsApp
• To check availability and discuss ceremony requirements
• To arrange, provide and follow up on Hindu priest services
• To keep booking, accounting and tax records
• To keep the website secure, fast and reliable
• To understand website performance if analytics are accepted
• To comply with legal obligations or respond to lawful requests

We do not sell personal information. We do not use enquiry or booking information for unrelated marketing.

4. Legal basis

Depending on the situation, we rely on the following lawful bases:

• Contract: to take steps before a booking and provide a booked service.
• Legitimate interests: to respond to enquiries, operate the website and manage the business.
• Legal obligation: to keep records required for tax, accounting or legal reasons.
• Consent: where you accept optional Google Analytics cookies or choose to send ceremony details that may reveal religious or family information.

5. Cookies and analytics

This website uses essential browser storage to remember your cookie choice. With your permission, we may also use Google Analytics to understand how visitors use the website.

• If you accept analytics: Google Analytics may set cookies and collect usage data such as page views, browser/device details and approximate location.
• If you reject analytics: Google Analytics is not loaded and analytics cookies are not set.

You can change your choice by clearing this website's cookies or site data in your browser. Google Search Console may also be used to understand how the website appears in Google Search, but it does not set cookies on this website for visitors.

6. Third parties

We use trusted third-party services where needed to run the website and respond to enquiries:

• Cloudflare: website hosting, security and performance.
• WhatsApp / Meta: messaging when you contact us through WhatsApp.
• Google: optional Google Analytics and Google Search Console.
• Professional advisers: accountants, legal advisers or insurers where necessary.
• Authorities: HMRC, regulators or courts where we are legally required to respond.

Some providers may process information outside the UK. Where this happens, we rely on the safeguards and transfer mechanisms used by those providers.

7. WhatsApp and phone contact

When you click a WhatsApp link, you leave this website and use WhatsApp. WhatsApp is provided by Meta and has its own terms and privacy policy. We cannot control Meta's data practices.

We may keep WhatsApp messages, call notes or booking messages so we can respond to you, arrange the ceremony and keep appropriate business records.

8. How long we keep information

• Unbooked enquiries: kept only as long as needed to respond and manage follow-up.
• Booking and payment records: usually kept for up to 7 years for tax, accounting and legal record-keeping.
• WhatsApp messages: kept as long as needed for the enquiry, booking or business record, subject to WhatsApp's own retention settings.
• Analytics data: retained according to our Google Analytics settings and Google's policies.
• Security logs: kept by Cloudflare according to its hosting and security policies.

9. Your privacy rights

Under UK data protection law, you may have the right to:

• Ask for a copy of personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete information where we no longer need to keep it
• Ask us to restrict or object to certain uses of your information
• Withdraw consent where processing is based on consent
• Complain to the Information Commissioner's Office (ICO)

To exercise these rights, contact us by phone or WhatsApp at +44 7438 347284. We may need to verify your identity before responding.

10. Children

This website is not aimed at children and we do not knowingly collect information from children through the website. If ceremony arrangements involve children, please only share information that is needed for the ceremony.

11. Questions or complaints

If you have questions about this Privacy Policy or how we handle information, or if you are unhappy with our response to a privacy request, you can contact us on WhatsApp or make a complaint to the UK Information Commissioner's Office (ICO):

ico.org.uk
Telephone: 0303 123 1113

12. Changes to this policy

If we change how we handle information, we will update this page and the "Last updated" date at the top.